Emily B.

Step 1The MLO or borrower will select the Income Type on the prequal application.  Step 2 Salary or Hourly Wages: This option is chosen if the borrower has W2 employmentSelf-Employment: Chosen if t...

 If the income type is selected as Salary or Hourly Wages, TWN (The Work Number) will be pulled.TWN is triggered when the SSN for the borrower is enteredIf it comes back successful, the income figu...

Plaid & DTI < 50%If a successful connection is established and the DTI is below 50%, the borrower can keep moving forward without having any other additional steps. Plaid & DTI > 50%If a successful...

If a successful connection via Plaid CRA is not established, the borrower can proceed through Truework.Truework & DTI <50%If a successful connection is established to their payroll provider via Tru...

Plaid allows the borrower to connect to their personal or business bank account for income verification. This is NOT a bank statement program.Requirements for Use of Business AccountsBorrower(s) mu...

If the borrower selects Tax Returns, they will be prompted to manually upload their most recent two years’ worth of tax returns (e.g. 2025 and 2024). The tax returns will be sent to a third-party v...

Installment DebtInstallment Debt: A monthly obligation with fixed payments and terms.Payments with ten (10) or fewer monthly payments remaining are automatically excluded from the borrower's total ...

 Axle is the third-party vendor we use to help the borrower verify their HOI coverage on the home. Verification of HOI coverage is needed when the HELOC is in first lien position. Verifying Via Axl...

Shellpoint InformationCustomer Service Phone Number: 1-800-365-7107Hours of Operation: Monday – Friday 8:00 AM – 9:00 PM (EST), Saturday 10:00 AM – 2:00 PM (EST)Address: Shellpoint Mortgage Servici...

Credit rescores are not allowed on our HELOC.